Terms of Service

1. Acceptance of Terms

By accessing and using Bakehood ("the Platform"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this Platform.

2. Description of Service

Bakehood is an online marketplace that connects home bakers with customers. We provide the platform for transactions but are not a party to the agreements between bakers and customers.

3. User Accounts

Registration

You may need to create an account to access certain features. You agree to provide accurate and complete information and keep your account information updated.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Guest Checkout

You may place orders without creating an account. Guest orders are tracked using order secrets sent to your email.

4. Baker Obligations

If you register as a baker, you agree to:

• Comply with all applicable food safety and business regulations
• Provide accurate product descriptions and pricing
• Fulfill orders in a timely manner
• Maintain appropriate food hygiene and safety standards
• Communicate promptly with customers
• Honor the delivery methods you offer

5. Customer Obligations

As a customer, you agree to:

• Provide accurate delivery and contact information
• Pay for orders in full at the time of purchase
• Collect or receive orders as arranged
• Communicate any issues promptly with the baker
• Respect bakers' cancellation and modification policies

6. Orders and Payment

Order Process

When you place an order, you make an offer to purchase products from the baker. The baker may accept or decline your order.

Payment

All payments are processed securely through Stripe. By placing an order, you authorize us to charge the specified amount to your payment method.

Platform Fees

We charge bakers a platform fee for each transaction. This fee is automatically deducted from the order total.

7. Cancellations and Refunds

Cancellation and refund policies are determined by individual bakers. We recommend contacting the baker directly for any order modifications or cancellations. Bakehood may facilitate refunds but is not responsible for issuing them.

8. Product Liability

Bakers are solely responsible for the products they sell, including quality, safety, and compliance with food regulations. Bakehood is not liable for any issues with products purchased through the Platform.

9. Prohibited Conduct

You may not:

• Use the Platform for any illegal purpose
• Impersonate another person or entity
• Interfere with the proper functioning of the Platform
• Attempt to gain unauthorized access to any part of the Platform
• Harass, abuse, or harm other users
• Upload malicious code or spam

10. Intellectual Property

The Platform and its content are owned by Bakehood and are protected by copyright and other intellectual property laws. You may not copy, modify, or distribute our content without permission.

11. Limitation of Liability

Bakehood provides the Platform "as is" without warranties of any kind. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform or any transactions between bakers and customers.

12. Dispute Resolution

Disputes between customers and bakers should be resolved directly between the parties. Bakehood may provide assistance but is not obligated to mediate disputes.

13. Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our discretion.

14. Changes to Terms

We may modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

For questions about these Terms, please contact us through our contact page.