Frequently Asked Questions

For Customers

How do I place an order?

Simply search for bakers in your area, browse their menu, add items to your cart, and checkout. You can order as a guest or create an account for faster future orders.

What payment methods do you accept?

We use Stripe for secure payment processing. We accept all major credit and debit cards.

What are my delivery options?

Delivery options vary by baker and may include collection, local delivery, or courier service. You can see available options when placing your order.

Can I cancel or modify my order?

Please contact the baker directly through our messaging system as soon as possible. Cancellation and modification policies vary by baker.

How do I track my order?

You'll receive updates in your inbox when your order status changes. You can view all your orders in your account dashboard.

For Bakers

How do I become a baker on Bakehood?

Click "Become a Baker" on the homepage and complete the registration form. Once registered, you can set up your profile and start adding products.

How do I get paid?

Payments are processed securely through Stripe. Platform fees are deducted automatically, and you receive the remaining amount according to your payment schedule.

Can I set my own prices and delivery options?

Yes! You have full control over your product pricing, delivery methods, and delivery fees.

How do I manage orders?

All orders appear in your dashboard. You can accept or decline orders, update their status, and communicate with customers through our messaging system.

What are the platform fees?

Platform fees are transparent and deducted automatically from each transaction. Contact us for current fee information.

General

Is my personal information secure?

Yes! We take data security seriously. All payment information is handled securely by Stripe, and we never store your card details. See our Privacy Policy for more information.

How do I contact support?

Visit our contact page to get in touch with our support team.